Exchanges, returns, refunds or replacement products for reasons other than damage incurred during shipping cannot be accepted. Due to the nature of our products, all sales are final. We will replace items damaged during shipping when possible.
Please contact our customer service department during standard business hours, Monday through Friday from 9am to 5pm 216.302.4472 or email us at [email protected]. Refused, unable to forward or undeliverable as addressed packages returned to us will receive a full refund less the shipping.
Refund Policy
Thank you for shopping with Liquid626. Original shipping and handling fees not refundable. Processing times for your refund are based on each individual bank and/or credit card company.
Damaged or Defective Candle
We apologize for any damaged incurred via delivery. Please notify us immediately and take a photo of the damaged item and box packaging.
We will file a claim on your behalf and replace your damaged and/or defective item. Please note: Candles that have been lit will not be replaced.
Please contact our customer service department, for instructions during standard business hours, Monday through Friday from 9am to 4pm EST at 216.302.4472 or email us at [email protected].